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1. How long does shipping take?
Our processing and shipping time is 5-7 business days. You’ll receive a tracking number as soon as your order ships.
2. Do you offer international shipping?
No, at this time we only ship within the U.S.
3. Do you offer wholesale orders?
No, we do not offer wholesale purchases.
4. Can I cancel or modify my order after placing it?
Once an order is placed, it cannot be canceled or modified. Please double-check your details before checking out.
5. Do you offer refunds or exchanges?
Due to the nature of our products, all sales are final. We do not offer refunds or exchanges.
6. How do I take care of my extensions?
To keep your extensions in the best condition, we recommend gentle washing, minimal heat styling, and storing them properly when not in use.
FREQUENTLY ASKED QUESTIONS
FIND YOUR ANSWERS HERE!
I ordered online but want to cancel. Can I do that?
We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.
What is your return and exchange policy?
Due to the nature of our products, all sales are final. We do not offer refunds or exchanges on hair products. If you believe your item was damaged during transit, please contact us within 48 hours of delivery with photos and your order details.
What if I receive the wrong item or a defective product?
If you receive the wrong item or a defective product, please contact us within 48 hours of receiving your order. Include your order number, photos of the item, and a brief description of the issue. We will gladly assist you in resolving the matter.
How long does shipping take?
Orders are processed within 2-3 business days. Standard shipping takes 5-7 business days. Please note that delays may occur during peak seasons or due to carrier issues.
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Answer Description
Can I change my shipping address after placing an order?
We process orders quickly to ensure timely delivery. If you need to change your shipping address, please contact us immediately at [desireshairessentials@gmail.com]. Changes may not be possible once the order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping! Please note that shipping times and costs vary depending on your location. Customs fees and additional taxes may apply based on your country’s regulations.
Are your products made with 100% human hair?
Yes, we pride ourselves on offering premium-quality hair products made from 100% human hair to ensure a luxurious and natural look.
Can I dye or style the hair products?
Absolutely! Our hair extensions and wigs are made to be dyed, styled, and heat-treated. However, we recommend consulting a professional stylist to ensure the best results and protect the integrity of the hair.
How do I properly care for my Desires Essentials Hair?
We recommend washing your hair products gently with sulfate-free shampoo and conditioner. Avoid excessive heat and use a heat protectant when styling. Store your hair in a cool, dry place or use a satin storage bag to maintain its quality.
Do you offer wholesale or partnership opportunities?
Yes! If you’re interested in becoming a Desires Essentials Hair partner or purchasing wholesale, please email us at [partnership email] for more information.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email with tracking information. If you have not received it, please check your spam folder or contact us for assistance.